What We Collect and Why It Matters
When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you use to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to
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match it to your account. We do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how the platform is used.
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Cookies help us remember your session so you do not have to log in again on the same device. We keep your data for as long as your account is active and for a period after closure as required by applicable rules. You can ask us
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to delete your data at any time by contacting support. Whether we can fully action that request depends on your local law and the eligible region your account falls under. We do not sell your personal data to third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.